I am totally upset!

My SK155 arrived as promised on Wednesday.  When the delivery man was carrying it in I could hear rattling.  I told him it wasn't a good sign!

I opened it straight away and was distraught.  The lid was all bashed in, cracked and broken in three corners and the bed had the front right corner broken off and a screw holding the bed to the base had ripped out in the same right corner. This is where a ribber would attach.  Also without the screw attached you can lift the needle bed up from the base.

I found the piece from the base and a piece from the lid that had broken off in the packaging.

I took lots of photos and sent them off to the seller through ebay.

He was upset too.  He had packaged it well but it would have been better if he had wrapped the whole thing in large bubble wrap.  It was not in it's original box but the box he used was a good strong one.  Clearly, the box had been bashed about in transit.

The lid won't attach  to the machine now so I carried the base up  to my knitting room and put it on the desk.  I could see where the screw had ripped out and it wouldn't re-attach.

I found a nut in our workshop that fitted the screw and was able to get the screw to stay in using the nut on the backside of the ripped out hole.  So at least the bed was now fully attached to the base.

Miraculously, it knits just fine.  I tested it out yesterday and it functions well.  Cosmetically though, it's a bit of a mess.  For sure I couldn't re sell it for the same $300.  Now that wasn't my intent but I am very upset about the damage.

The seller insured it for the price I paid for it.  So I have been trying to sort out making a claim for the damage.  You would think that would be simple. NOT!!!!!!!

The shipper has to make the claim but as he shipped it through a mailing company he isn't deemed the be the shipper anymore, they are and they have to make the claim or give a waiver for me to be able to make the claim.

So I called them today and the owner of the store is on vacation so I can't do anymore until Monday when she gets back.  If she won't issue a waiver then I am stuck with it being damaged with no compensation for the damage.  She could claim and get a full refund and Fedex could demand the machine back.  She is deemed to be the shipper and could make the claim rather than give a waiver for me to claim!  She would be obliged I am sure to refund me but I want to keep the machine and get compensated for the damage.

I don't know what rights I have as the buyer and now owner of the machine and payer of everything!  Would it be out of my hands if she made the claim?  Guess I'll find out.

Will post photos tomorrow.